FREQUENTLY ASKED QUESTIONS

You have two options for ordering samples. Firstly, you can directly order samples on the product page of the tile you’re interested in. Alternatively, if you require assistance, you can request samples by contacting us at contact@pooltile.ca.

Certainly! The quick ship section on our website features items that are currently in stock. Please keep in mind that the inventory quantities may vary. If you need to confirm the delivery time for your order, we recommend reaching out to one of our sales representatives. You can find the available items in stock by visiting the following link: QUICK SHIP

 

Yes, all of our products have been tested and internationally certified to ISO standards to withstand extreme temperatures.

Cold Canadian winters and hot Arizona summers are perfectly suitable for our glass mosaics.

For more information, please see our blog covering this topic.

We have a fixed shipping rate for all orders, listed in Canadian dollars:

Free pick-up at our wharehouse locations.

Shipping to Eastern Canada: $195.00

Shipping to Western Canada: $385.00

Shipping to Atlantic Canada: $685.00

Shipping to the USA: $825.00

Please note that these fees are subject to change, so it’s always a good idea to double-check the shipping costs at the time of placing your order.

We accept most major credit cards, cheques, and e-transfers to sales@pooltile.ca

1. In-Stock items:

    • Delivery to Eastern Canada: 3-5 days.
    • Delivery to Western Canada: 7-10 business days.
    • Delivery to the USA: 14-21 days.

  2. Backordered, out of stock, and custom orders:

    • Delivery time: Approximately 8 weeks.

Please note that these are estimated delivery times and may vary depending on various factors such as the specific shipping method used. 

Please contact us or use our chat for current stock levels before placing an order.

Our headquarters is situated in Winnipeg, Manitoba, and we have warehouses distributed throughout Canada. While we currently don’t have a physical showroom, we are delighted to offer samples upon request.

For any correspondence or shipments, please use the following business address:

PoolTile.ca

#220 13B-360 Main St. Winnipeg, MB R3C 3Z8