Send any questions to contact@pooltile.ca

Are your tiles suitable for cold weather?

Yes, all of our products have been tested and internationally certified to ISO standards to withstand extreme temperatures.

Cold Canadian winters and hot Arizona summers are perfectly suitable for our glass mosaics.

For more information, please see our blog covering this topic.

What are the delivery charges for orders from the Online Shop?

A flat shipping fee applies to all orders (price in CAD $)

Shipping within Canada: $385 

Shipping to USA: $725

Which payment methods are accepted?

We accept most major credit cards, cheques, crypto currency and e-transfers to sales@pooltile.ca

How long will delivery take?

In-Stock items will arrive in 7-10 business days within Canada. Expect 14-21 days for delivery to the USA.

Backordered, out of stock, and custom orders will take approximately 8 weeks to arrive.

*Please contact us for current stock levels before placing an order.

Can I order samples?

Yes, sample requests can be sent to contact@pooltile.ca

Where are you located, do you have a showroom?

Our warehouse is located in Winnipeg, Manitoba. At this moment we do not have a showroom but we are happy to provide samples upon request.

Our business address is: PoolTile.ca  #220 13B-360 Main St. Winnipeg, MB R3C 3Z8

What is your return policy?

Our warranty guarantees against manufacturing defects.

We do not offer returns or refunds on products. We suggest you order samples first. Please be sure to measure accurately to avoid overbuying. We do not take back overbought items.