Contact PoolTile.ca
Talk to a pool tile specialist
Tell us about your pool and we’ll help you choose the right tile, plan quantities and get a quote. Prefer to talk? Call us toll-free.
- Free shipping in Canada on in stock orders of $1,000 or more
- Free sample shipping in Canada
- 8–10 week lead time on backorders
Send us a message
Questions, quotes, bulk orders or installation help.
FAQ
Frequently asked questions
Quick answers about contacting us, samples, shipping and returns.
How can I contact PoolTile.ca?
Call us toll-free at 1-800-866-0695, email contact@pooltile.ca, or use the contact form on this page and we’ll get back to you as soon as possible.
What services does PoolTile.ca provide?
We specialize in high-quality pool tiles and offer:
- Personalized product recommendations
- Assistance with bulk orders
- Installation guidance and maintenance tips
- Custom tile options for unique projects
Do you offer consultations for pool tile selection?
Yes. Our experts are available to help you choose the best tiles based on your pool design, location and budget, so you get the right match for durability and looks.
Can I visit your showroom?
We don’t have a showroom, but you can order $5 samples (credited toward your order) shipped by UPS, free in Canada. Order samples.
How long does it take to receive an order?
In-stock orders usually arrive in 3 to 5 business days in eastern Canada and 7 to 12 business days in western Canada. Special orders and custom orders take longer. For details, see our Shipping Policy.
What is your return and refund policy?
We offer a flexible return policy for unused tiles. For complete details, please visit our Refund and Returns Policy.
Where can I find more information about your products and policies?
Explore our Blog for pool tile tips and insights, our Privacy Policy to learn how we handle your data, and Ordering Samples to try before you buy.
Not sure which tile is right?
Order $5 samples (free shipping in Canada, credited toward your order) or call our team for a recommendation.